TSYS | PRIORITY PAYMENT SYSTEMS (PPS)
SOP: CREATE A TICKET
VIDEO: PCI COMPLIANCE VIDEO
When a merchant needs to become compliant make sure the control scan is activated and enabled on the backend in MX Connect.
Then send the steps in an email using the email template in CRM or copy and paste the steps below.
Don't forget to attach the PCI Questions and Answers Doc to the email so they know how to answer the questions.
If a Merchant has several locations and wants them linked together, they only have to do 1 PCI for all accounts. Send an email to specialservices@pps.io and explain to have the merchant accounts merged together so all accounts show compliance.
If Merchant has issues registering, email specialservices@pps.io. Please make sure you include The DBA, the MID, the owner’s name, email address and the phone number. Once they have been registered they will receive a welcome email. This department will also notify you that they have sent the Merchant the welcome email.
If Merchant has password issues or questions about the questions or how to complete a scan, give the merchant support contact information at Sysnet Support phone 1-888-543-4743 or email them at support@pciprotection.com they are available Monday thru Friday 8:30am to 8:00pm EST.
COPY STEPS BELOW FOR MERCHANT SEND VIA EMAIL
Hi (Merchant's name),
We promise to do our part in reminding our merchants to complete the mandatory PCI Compliance Survey.
If you have already completed the survey, disregard this message. If you haven’t, please follow the instructions below to maintain compliance.
Below are the steps to get started with the PCI Compliance Survey.
- Log in to your MX Merchant account
- Go to Apps
- Activate Sysnet
- Setup Profile - Your MID can be found on the top right corner of your MX Merchant account by clicking on your avatar
- Answer a security questionnaire (Sample Answers Attached)
- Complete Scan
- You’ve validated your compliance
- Your validation must be renewed annually. Your renewal date will be shown on your dashboard.
- We will email you to remind you when it’s time to revalidate.
A user guide for the portal and sample answers to the questions are attached to this email.
We are here to help!
If you are stuck or need support, you can contact your support team on 1-888-543-4743 Monday to Friday 8.30 am to 8.00 pm ET.
We appreciate your business, have a great day!