Keep track of customer service requests in one shared inbox. Organize, prioritize incoming requests, and optimize for more effective service.
KEEP TICKETS ORGANIZED
A shared inbox keeps track of all of our tickets in one place. Take notes, add tags, and keep a historic record of updated issues to make sure everyone is on the same page. Provide more information within the context of the ticket to get our merchants a timely, informed answer.
MAKE MERCHANTS HAPPY WITH QUICKER RESPONSES TO TICKETS
Without tags, notes, and comments on conversations, it’s hard for our team to know our merchant’s entire history. This can lead to back-and-forth email chains, long wait times, and frustrated merchants.
Assign appropriate owners and stages to the tickets so that they never get lost or neglected. Always make sure to Create Task on each ticket in order to keep track on the merchants' concern and provide delightful and efficient customer service.
Triage incoming tickets effectively with the customer history displayed in the contact timeline, and tackle the most pressing tickets first.
Watch this video on how to Create a Ticket and manage incoming merchants' issues.