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      Bank Change Request

      Request to change the details of merchant's bank account to which payments are made.

      STEPS:

      CAYAN | TSYS Direct| PRIORITY PAYMENT SYSTEMS (PPS)

      SOP: CREATE A TICKET

      The merchant can call in and request a bank change request form that will need to be signed by the owner and sent back to your account manager with a picture of a voided check and DL (Driver’s License) for signature verification so they could submit a case to change the bank information. Normally takes 2-3 days to complete. Then, submit a case in MX Connect.

      1. Fill out the bank change request form.
      2. If they are changing both the deposit account and withdrawal account you input information in both fields.
        (TSYS can have different accounts for Billing and Funding, FD only has one for both)
      3. If you change one account, just fill out the information you just got from the merchant’s the account we are changing. 
      4. Once you are done filling out the form, Email it to the Merchant for signature.
      5. Please request extra documents you may need in this email such as a voided check, a signed letter from the bank on bank letterhead etc. See the bottom of the form it tells you what is needed. 
        (Address on the check should match the address on the legal name in their account, if not, address change has to be done before bank change)
      6. Once you receive the form back go to Merchant’s account in MX Connect.
      7. Click on cases to add a new case.
      8. Choose Payment Pilot in the filter drop-down for categories to appear.
      9. Then look for bank change for the bank the account is for (TSYS or Firstdata)
      10. Places note in the issue summary section of the action you need. i.e. Please change bank account information for this Merchant I have attached the signed bank change request form. 
      11. Click save at the bottom of the screen.
      12. Now the case is open for bank change.
      13. When it is complete, they will notify you via email. 
      14. Notify the Merchant once the change is complete. Let them know with a bank change they may see some delays in deposits due to lag time in the change. 


      AFS/REV

      SOP: CREATE A TICKET

      Have client fill up the Change of Banking Information form and ask for voided check. Send to support@go-afs.com. Turnaround time: 24-48 hours.