---
title: Variety of Knowledge Cheat Sheet
description: "MID= Merchant ID #  DBA= Doing Business As  Answering calls ask for the following:  Name MID and DBA  Purpose of the call  ServiceMinder Accounts  Kitchen Tune-Ups Bath Tune-Ups Green Home Solutions "
---

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# Variety of Knowledge Cheat Sheet

MID= Merchant ID # 

DBA= Doing Business As 

**Answering calls ask for the following:** 

Name

MID and DBA 

Purpose of the call 

**ServiceMinder Accounts** 

Kitchen Tune-Ups

Bath Tune-Ups

Green Home Solutions 

**API keys are only needed for SERIVCEMINDER Accounts**

**Account Types** 

First data accounts start with 5544

TSYS accounts start with 8739

**General Items Needed for an Applications** 

Driver’s License 

Bank Statements 

Copy of a Voided Check 

**Status of Applications**

**Draft** is unfinished application not sent to Merchant 

**E-signature sent** is where we have sent it to the Merchant to sign the application. 

**Received** is where the Merchant has signed and it has now been sent to UW.

**Pending** is where the account is with the Underwriter and is asking for more documentation.

**Approved** is account approved Merchant is now active.

**MX Merchant Password:** Credentials must be 12 Characters at least 1 Number, 1 Capital Letter, 1 symbol.  example: (Welcome12345!)

**Funding Timelines**

**ACH Funding**- is batches that have actually been deposited in the Merchant’s Account 

**Credit Cards**- transactions are funded in 2 business days 

**ACH**-Transactions are funded in 3 to 5 business days 

**BATCH TIME CLOSE OUT  WITH TIME ZONES** 

EST- TSYS is 8pm close time      Firstdata is 6pm close time   (EASTERN)

PST-  TSYS IS 5pm close time      Firstdata is 3pm cluse time  (PACIFIC/WESTERN)

CST-   TSYS is 7pm close time      Fistdata is 5pm close time   (CENTRAL)

MST-   TSYS IS 6pm close time      First data is 4pm close time  (MOUNTAIN)

**ELAVON-for our Canada Accounts** 

Also when calling them for anything they will ask for our short name our short name is **ICC351A1**

**Daily Discount-** will show it coming out of the merchant’s account everyday.

**Refunds VS Voids**

Merchant pays on refunds because they have already been batched out.

Merchant pays zero fees for voids. (because they have not been batched out yet)

- [PPS](https://support.paymentpilot.com/migration/knowledge/pps?hsLang=en)

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