---
title: Equipment Ordering - Elavon (Canada Merchants)
description: "Check with the merchant the following: Check with Elavon (addequipmentservice@elavon.com) the following: Pre-fill form following the details below, use product description and price per merchant reque"
---

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# Equipment Ordering - Elavon (Canada Merchants)

**Check with the merchant the following:**

- Open merchant account in Elavon, check shipping address
- Verify the shipping address with the merchant
- Model and brand of the device (check against price list, always ask Olivia how much we are billing the merchant, never provide the at cost price in the price list)

**Check with Elavon ([addequipmentservice@elavon.com](mailto:addequipmentservice@elavon.com)) the following:**

- Availability of the terminal brand and model

Pre-fill form following the details below, use product description and price per merchant request

Send form to merchant for signature

![](https://lh3.googleusercontent.com/ZEtcuANjyZFENcQm8ITMuhQuRH_T4dNVlaIvsyhsoIMEZULlANWNoy_IsRwDaOPQibUpEZhwO6X8wFy3-bwN4Ea_U4b6VlX_fqGyXwuufd8QhyRotAsoNQq4u66Yd9Wj7uDKYs2a9nuYQ97nYR0OpUwbVLSCiLYitdVku_T6jGREj4zqtYZzOR0hhA)

![](https://lh6.googleusercontent.com/Eb2fbVaL4HfoO_IIz1tWVBn_vNnw38BQcrPb4p1djtKLMpTZnXvsOHezr4sHW05cJmvURBLmjHAFoZClsYgfB32fVOyvPvJQoaCFgNcbMwtlFUIn0HGmoVl464D_lNHk749K0Ror_Q2WrJxdPk4EgEJbpfIaUlft7z0iZRbU34r1HIB1xtwaA6kj4g)

After receiving the signed form, send to [addequipmentservice@elavon.com](mailto:addequipmentservice@elavon.com), use following email format.

![](https://lh5.googleusercontent.com/GdC4i2RMzVmtY4t0iQ1m3c7S2JFgmazUt6d324mxqLV3GjFBU_47fNv8uGktGAf6vKQykiI36KWtdX86iUQoklVKo6VVFfYxfqB94JTuwfgQBicLGJR1Yof50rQXeZ9HM8mqyEbphteTq1ok4gg8DCWx5x606iWxDBf5KJD80AHqXTmbcvMsoCKvIg)

- Equipment will be shipped directly to the client.
- Elavon will bill us directly for this purchase at a cost price.
- You will receive an email from Elavon confirming the order.
- Email the merchant to inform them the order has been placed.

[Canadian Equipment Price List](https://docs.google.com/spreadsheets/d/17Ineek2JS0lPXoN1Hybp3B6PlmwU82DO/edit?usp=sharing&ouid=107474764428526801501&rtpof=true&sd=true)

[Additional Equipment Service Form Canada MSP February 2022 v2](https://docs.google.com/document/d/1oEZCfeOpIo9Jl2oFPwkeSVToSw2mojWP/edit?usp=sharing&ouid=107474764428526801501&rtpof=true&sd=true)

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