MID= Merchant ID #
DBA= Doing Business As
Answering calls ask for the following:
Name
MID and DBA
Purpose of the call
ServiceMinder Accounts
Kitchen Tune-Ups
Bath Tune-Ups
Green Home Solutions
API keys are only needed for SERIVCEMINDER Accounts
Account Types
First data accounts start with 5544
TSYS accounts start with 8739
General Items Needed for an Applications
Driver’s License
Bank Statements
Copy of a Voided Check
Status of Applications
Draft is unfinished application not sent to Merchant
E-signature sent is where we have sent it to the Merchant to sign the application.
Received is where the Merchant has signed and it has now been sent to UW.
Pending is where the account is with the Underwriter and is asking for more documentation.
Approved is account approved Merchant is now active.
MX Merchant Password: Credentials must be 12 Characters at least 1 Number, 1 Capital Letter, 1 symbol. example: (Welcome12345!)
Funding Timelines
ACH Funding- is batches that have actually been deposited in the Merchant’s Account
Credit Cards- transactions are funded in 2 business days
ACH-Transactions are funded in 3 to 5 business days
BATCH TIME CLOSE OUT WITH TIME ZONES
EST- TSYS is 8pm close time Firstdata is 6pm close time (EASTERN)
PST- TSYS IS 5pm close time Firstdata is 3pm cluse time (PACIFIC/WESTERN)
CST- TSYS is 7pm close time Fistdata is 5pm close time (CENTRAL)
MST- TSYS IS 6pm close time First data is 4pm close time (MOUNTAIN)
ELAVON-for our Canada Accounts
Also when calling them for anything they will ask for our short name our short name is ICC351A1
Daily Discount- will show it coming out of the merchant’s account everyday.
Refunds VS Voids
Merchant pays on refunds because they have already been batched out.
Merchant pays zero fees for voids. (because they have not been batched out yet)