ISSUE: Received a system notification of an ACH Return
SOLUTION: Billed statement bounced from the merchant’s account
Check if the merchant’s account is active or closed
Check account notes why the ACH returned (Closed bank account, insufficient balance)
If the merchant’s account is closed (requested by the merchant), no action required
- If the merchant’s account is active, email the merchant from Hubspot using the ACH Reject template.
If the merchant’s account is closed due to successive returns, email the merchant from Hubspot using the ACH Reject template and request for a bank letter showing the account is in good standing to reopen the account.
When you receive the bank letter, create a case to reinstate the account and attach the bank letter. Follow the case format below.
